Policies and Procedures

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Delivery Policy:

All of our rentals include free local delivery, setup, and removal. Upon delivery, we will walk you through safety rules prior to and after set up of the bounce house. Safety is our primary concern. With that in mind, Big Time Bounce & Party Rentals reserves the right to cancel any reservation that, in the opinion of the Big Time Bounce & Party Rentals representative, it deems a danger or jeopardizes safety in any way. The dimensions of all of our equipment are listed in the item descriptions. If we deliver equipment to the specified location and the equipment cannot be set-up because the area is inaccessible or not suitable for safe set-up, you will be responsible to pay 50% of the total rental fee. Unsuitable areas can be caused by: animal excrement, vegetation, not enough ground space including a 3' safety zone around all inflatables, inadequate access to set-up location, overhead obstructions or unsuitable ground material like sharp gravel or any substance which may damage the equipment.

Someone 18 years of age or older must be present at the time of delivery to review safety rules, sign contract and make payment. If this is not possible during the four hours before the rental, you must contact our office in advance to work out the details. Drivers have a schedule they need to maintain and cannot wait. If no one is home when they arrive, they will continue their route and may not be able to return later. Deposits will not be refunded.

Please make sure there is clear path at least three feet wide from the street to your set up area. (Large event pieces may require up to five feet.)

Please clear the set up area of any rocks, sharp objects and animal waste. We cannot set up on rock, sand or mulch.

 

 

Rental Agreement:

All customers are required to read and sign our rental agreement. You can download and print a copy from our website or we can provide you with a copy upon delivery.

 

Cancellations:

You may cancel your reservation up to 14 days before the event at no cost to you. This allows us enough time to attempt to rent the equipment to someone else. If you cancel any less than 3 days before the event, you will be responsible to pay us 50% of the rental fee, excluding any sales tax, due to the unlikelihood of us being able to rent that equipment to others. The only exception to this policy is if the event is cancelled due to weather on the day of the event (see "Weather Policy" below). In that case, you may cancel the event at no cost to you. We will contact you in the morning on the day of the event, if the weather is inclement or is forecast to be, and let you decide if you wish to cancel. If you tell us to deliver the equipment at this time, you are responsible for the entire rental fee. No refunds will be issued on additional insured fees under any circumstances.

 

Weather Policy:

Big Time Bounce & Party Rentals reserves the right to cancel the delivery of any of our rental equipment when we believe weather conditions are unsafe for its use. If we believe conditions are safe, but rain is present or is forecast, we will leave it up to the customer (see "Cancellations" above).

 

Staking of Inflatables:

We need to stake when setting up on grass. IF YOU HAVE A SPRINKLER SYSTEM YOU MUST KNOW WHERE THE LINES ARE. Big Time Bounce & Party Rentals cannot be held responsible for damage to sprinkler systems.

 

Public Property Events:

Most municipalities have additional insurance requirements when setting up on public property. It is the customer's responsibility to contact the municipality to find out these requirements, if any, and communicate that information to us.

 

Equipment Damage or Abuse:

We do not hold our customers responsible for equipment failure from normal use and when our equipment has been used as instructed. However, the customer is responsible for any damage to or abuse of our equipment while it is in their possession. If any repair to our equipment or replacement of our equipment is necessary due to customer damage or abuse, whether by them or those present at their event, we will charge to either repair or replace our equipment as needed.

 

Equipment Cleaning:

We expect to clean out the normal grass and leaves that accumulate in the inflatables from normal use and we do not charge customers for this type of cleaning. However, no other foreign objects should ever be allowed in the inflatables and we will charge a $25 an hour cleaning fee to remove them. These items include, but are not limited to: silly string, liquids, beverages, food of any type, candy, sand, rocks and toys. Water should never be applied to any inflatable not specifically designed for use with water. If you apply water to an inflatable not designed for its use we will charge a $100 charge to clean and dry the inflatable.

 

Removal of Silly String like substances:

If silly string or any similar substance is permitted to come in contact with the inside or outside of the inflatable unit, a $300.00 cleaning fee shall be automatically imposed by Big Time Bounce & Party Rentals. If, in our opinion, the damage is severe enough to render the unit un-rentable, the customer will be responsible for the replacement of the unit (minimum $1,000), at full replacement price, and any loss of revenue until the replacement arrives. The reason for this policy is that the chemicals in these products cause irreparable damage to the inflatable and the cleaners that have to be used to remove them also cause additional damage.

 

General Safety Rules:

Always have a responsible adult present to supervise others.

Use common sense in supervising use of the unit. If something does not look right, you should stop it immediately.

All riders should be in the same group (i.e.: the same related size).

Never jump on a partially inflated unit.

Do not plug and unplug blower repeatedly, as it will cause it to burn up.

Never put a hose or water on the unit.

Remove shoes and any sharp objects from your person or in pockets.

Do not allow riders to hang or pull on netting.

In case of rain, remove riders and unplug motor and extension cord from wall. After deflated, fold unit onto itself to keep the play area dry.